PO Box 173 Bloomsbury NJ 08804-0173 Customer Service Hours are Monday-Friday, 10am-4pm ET CLOSED Sat-Sun-Holidays Phone: 908-479-1279 Fax: 908-479-1269 wmatuch@readymadetoys.com All Ready Made Trains orders to USA will utilize actual UPS Shipping Charges. These rates are calculated automatically by UPS and there is no additional handling charge added by RMTŪ. These UPS rates do include any current delivery or fuel surcharges that are added by UPS. CANADA orders also have optional UPS or US MAIL shipping at actual charges. Foreign country orders, as listed on order form, will only have US MAIL shipping at actual charges. READY MADE TRAINS/RMTŪ Terms of Sale Because production of items may have a long lead time between your ordering and actual delivery date, please be aware of the following policies. All orders placed through Ready Made Trains/RMTŪ are subject to these policies. ALL SALES ARE FINAL: Returns only for repair or replacement as per Warranty. CREDIT/DEBIT CARD ORDERS: To place an order for an item, a valid form of payment is required. Using a valid Discover, Visa, or MasterCard with a valid expiration date is considered a valid form of payment. Your order will only be charged at time of shipment. Since, as stated above, RMTŪ cannot guarantee exactly when your order will be charged, the use of a debit card to hold your order is made at your own risk. VALID CREDIT/DEBIT CARDS: RMTŪ will make every reasonable effort to contact you if your credit/debit card holding an order has expired. Please contact RMTŪ to update your expiration date on any outstanding orders. DECLINED OR EXPIRED CREDIT/DEBIT CARDS: Orders are shipped in the sequence that they are received. If your credit card is invalid or declined, RMTŪ will make every reasonable attempt to contact you. However, if you do not promptly respond to any communication attempts, your order will be cancelled along with any other orders you may have on backorder. When you do respond with a new valid form of payment, your order will be fulfilled or reinstated as soon as possible. This may mean waiting for the next shipment of an item if sold out in the interim. CANCELLATION OF CREDIT/DEBIT CARD ORDERS: Prior to the processing of the sales transaction (the time we charge your card), you may cancel an order at any time. Once processing has begun on your order and it has been charged, the sale is considered final and you may no longer cancel the order. PRE-PAID ORDER - CHECK OR MONEY ORDER PAYMENT: While pre-payment is not required, some customers prefer to pay for their orders by check or money order in advance. Checks must be drawn on a USA bank account. Both check or money orders must be payable in US$ dollars. All orders paid by personal check are held for three weeks until the check clears. There is a $25 returned check fee charge for any check that does not clear. PRE-PAID ORDER CANCELLATION: Prior to the shipping of your item, you may cancel a pre-paid order and the amount you paid will be refunded or credited to a future purchase. EXPECTED DELIVERY DATES: While items are usually in stock when initially advertised, the newer items, or the most popular ones, may be backordered until a new shipment arrives from the factory. RMTŪ's best estimate of an expected delivery date will be given at the time of your order but this is only an estimate of arrival date. Many factors can cause a change in that expected date and RMTŪ will have updated information available for delays in these delivery dates. SHIPPING: If you order more than one item, RMTŪ reserves right to ship partial orders. For USA customers, RMTŪ only uses United Parcel Service/UPS to ship your order and a complete street delivery address is required including ZIPCODE and daytime phone number. APO-FPO Military address orders are also accepted but may require additional information to complete ordering process...contact RMTŪ by email. CANADA orders may utilize UPS or US MAIL shipping options. Foreign orders other than to CANADA require additional handling and shipping charges. RMTŪ may have your order shipped by one of our participating dealers or distributors...with same pricing and warranty. CHANGE OF ADDRESS: Please notify RMTŪ of any change in your billing address, delivery address or phone number. If RMTŪ does not have your current information on file prior to shipment, your order may be delayed. You are responsible for any charges incurred due to an incorrect or changed address. EMAIL PRODUCT UPDATES AND OTHER INFO: On occasion, RMTŪ may send emails about new products or special sales/offers. Unless specifically requested to DELETE your email address, RMTŪ will use the email address listed on orders placed through RMTŪ website for this activity. Under no circumstances will RMTŪ share any of your information with other companies, individuals or organizations. WARRANTY SERVICE: Return for Repair or Replacement. Please contact Customer Service before you return any item for repair or replacement. Regardless of the nature of the situation, a phone call or e-mail will simplify the procedure and insure that your item is handled with in a timely manner and returned to you promptly. RETURN VIA INSURED US MAIL TO: Ready Made Trains LLC PO Box 173 Bloomsbury, NJ USA 08804-0173